JIEAS OPEN ACCESS

Journal of Industrial Engineering and Applied Science

ISSN:3005-608X (print) | ISSN:3005-6071 (online) | Publication Frequency: Bimonthly

OPEN ACCESS|Research Article||4 February 2026

Hierarchical Needs in U.S. Automotive Customer Feedback and the Sentiment–Function Nexus

Ziren Zhou

Chinese Academy of Social Sciences

judynov@outlook.com

M.S. in Business Administration, Chinese Academy of Social Sciences, Beijing, China.

* Corresponding Author1: Ziren Zhou, E-Mail: judynov@outlook.com

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Journal of Industrial Engineering and Applied Science (JIEAS)
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